Communication & Billing

Contact & Support

• When should I request a First license?
• When should I contact support?
• What is the contact form for?
• What happens after I submit my inquiry?
• How to contact the Fodoni team

Public Platform Usage

• How to find suitable companies in the directory
• What does the all-categories page show?
• How public company profiles work
• Why are some details locked?
• What can I see without logging in?

Licenses & Billing

• Why is First not directly bookable online?
• What happens after a license change?
• How the First license works
• How the customer portal for invoices works
• Why can't I book my current license again?
• How to upgrade your license

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Notifications

• When do I receive emails instead of only in-app notifications?
• Which events trigger notifications?
• Why do I receive a message about new chat replies?
• Why does a notification disappear after opening it?
• How to mark notifications as read or unread
• Where can I find my notifications?

Responses & Communication

• What does "NEW" mean for responses?
• Why is my conversation marked as unread?
• How to upload documents in the chat
• How to upload documents in responses
• How the chat for a response works
• How to edit or delete a response

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